FAQ
75 db FAQ — Deposits, VIP, Account and Live Casino
The most common questions that come up when playing at 75 db — deposit methods, VIP cashback, account management, live casino rules, and 24/7 support — all answered on this one page. Whether you are new to 75 db Casino or a returning player, you will find accurate and up-to-date answers to your questions here.
Category 1
Deposit Questions
Depositing at 75 db with bKash is straightforward. Go to the 75 db Login page and
sign in to your account, then go to the Deposit section and select bKash as your payment method.
Send Money or make a Payment to the designated number via bKash, then submit the transaction ID.
The minimum deposit amount is ৳200. Your balance is usually credited within a few minutes.
75 db does not charge any separate deposit fee of its own. However, your mobile banking service
(bKash, Nagad, Rocket or Upay) may apply a transaction charge according to its own rules.
For bank transfers, your bank may also take a small charge.
Check your provider's fee policy once before making a deposit.
Deposits are normally completed quickly. If your balance still does not appear after some time,
first collect the transaction ID and a screenshot of the payment. Then contact 75 db's
24/7 live chat and provide the transaction details. With the correct information, the team
will verify and fix your balance promptly.
75 db supports all popular mobile banking and bank channels in Bangladesh.
Both deposits and withdrawals can be made using: bKash, Nagad, Rocket, Upay, and
bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, Islami Bank).
The minimum deposit is ৳200 and the minimum withdrawal is ৳800.
At 75 db, withdrawal processing time for all methods including Nagad is generally between
30 minutes and 3 hours. Once verification is complete and your account details are correct,
funds arrive within that window in most cases. It is a good idea to complete
account verification before your first withdrawal.
Category 2
VIP Program
Levels in the 75 db VIP program advance based on regular play.
The more actively you play games and make deposits, the sooner you can move from Bronze to Silver,
Silver to Gold, and Gold to Platinum.
At each level the weekly cashback rate increases and additional benefits are added.
Weekly cashback is calculated on that week's net loss — that is, a fixed percentage of what remains
after subtracting total winnings from total losses is returned to you.
Example: a Gold-level player who has a ৳20,000 net loss in one week
will receive ৳20,000 × 0.6% = ৳120 cashback. The maximum cashback rate is 0.2% at Bronze, 0.4% at Silver,
0.6% at Gold, and 0.8% at Platinum.
75 db VIP members receive weekly cashback along with priority customer support. Higher tiers come with special promotional offers, personalised bonus proposals, and faster withdrawal processing. Platinum members enjoy the highest cashback rate and exclusive offers.
75 db VIP program has four tiers:
Bronze — up to 0.2% weekly cashback;
Silver — up to 0.4% weekly cashback;
Gold — up to 0.6% weekly cashback;
Platinum — up to 0.8% weekly cashback.
At every tier, cashback is based on the net loss for that week.
Category 3
Account & Login
On the 75 db Login page, click the "Forgot password?" option. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Use it to create a new password. If you no longer have access to that number or email, contact the support team — they will verify your identity and assist you.
No, as per 75 db's terms and conditions, only one account per player is allowed. If multiple accounts belonging to the same person are detected, they may be closed and any related bonuses may be forfeited. If you have an issue with an existing account, contact us via live chat.
Common reasons include: wrong password, Caps Lock being on, or a browser cache issue. Try resetting your password first. If you see an "Account temporarily suspended" message, contact 24/7 live chat. The same credentials are used for the 75 db App or APK, so you can check there as well.
All casino and betting activities require users to be 21+. Registration requires your name, mobile number, email, and a strong password. Your account is activated after verifying your number with an OTP. Before withdrawing, you may be asked to submit a copy of your national ID or passport for identity verification.
Some details such as email or mobile number can be changed by yourself, but OTP verification is required for security. For core identity information such as name or date of birth, you will need to contact the 75 db support team and may be required to submit an ID document as proof.
Category 4
Live Casino
Teen Patti is a three-card South Asian card game — the ranking of the player's and dealer's hands determines the winner. Andar Bahar is simpler: one card is revealed, then you bet on whether a card of the same value will appear first in the "Andar" (inside) or "Bahar" (outside) pile. These games are available at 75 db's live casino with a Bengali interface.
In live roulette, a wheel has numbers 1 to 36 and a zero. You bet on which slot the ball will land in — a specific number, red/black, odd/even, or a range of numbers — each bet has its own odds. Before you start, check the minimum table limit and practise with small bets.
Yes, in live dealer games a real person acts as the dealer and is broadcast live via high-definition cameras. 75 db offers live tables from studios such as Evolution, Pragmatic Play Live, and Ezugi. With a good internet connection, the experience is close to a real casino.
Each live table has its own limits depending on the game and provider. There are options for all types of players, from low to high-limit tables. The limit information is shown on screen before you enter a table, so it is worth checking that first.
Yes, 75 db's live casino runs fully on mobile browsers. A stable Wi-Fi or 4G connection is recommended, as live video streaming uses more data. Live games run more smoothly on the 75 db App.
Category 5
Contact & Support
For a faster resolution, have the following ready in advance: the username or mobile number on your account; a description of the issue (when it happened, what message appeared); for payment issues, the transaction ID and a screenshot; for game issues, the game name and round ID (if available). The more detail you provide, the faster the issue can be resolved.
75 db offers support through two channels:
Live Chat — available directly from any page on the site, generally the fastest option;
Email — for complex or document-related matters, emailing provides more detailed assistance. Both channels are available in Bengali and English.
Yes, the 75 db support team is active 7 days a week, 24 hours a day. Live chat and email support remain available even on busy nights during cricket or football matches or during the BPL season. There are no breaks on weekends or public holidays.
Absolutely. The 75 db support team provides service in both Bengali and English. Full Bengali support is available via live chat and email, keeping Bangladeshi players in mind. If you do not know English, ask your question in Bengali — you will get the right answer.
75 db takes responsible gaming seriously. On the Responsible Gaming page you will find detailed information about deposit limits, self-exclusion, and healthy gaming habits. If you are concerned about your own or a family member's gaming behaviour, contact the support team — they will help without judgement. Remember: all casino and betting activities are for ages 21+ only.
Have more questions? We are always ready
If you did not find the answer on this FAQ page, the 75 db support team is available 7 days a week, 24 hours a day. Contact us in Bengali or English — whichever you prefer.
24/7 Live Chat
Email Support
Bengali & English